Refund & Return Policy

Last updated: January 24, 2026 Thank you for shopping at latvishop (“we”, “us”, “our”). This Refund & Return Policy applies to all purchases made through https://latvishop.com/. We aim to ensure that you are fully satisfied with your purchase. If for any reason you are not, you may be eligible for a refund or return in accordance with this Policy and with applicable EU consumer protection laws (GDPR & EU Directive 2011/83/EU).

1. General Information

This Policy applies to customers purchasing goods for personal use. By placing an order, you agree to the terms of this Refund & Return Policy.

2. Right of Withdrawal (14-Day Return Window)

As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The 14-day period begins on the day you:
  • receive the goods, or
  • receive the last item in case of a multi-item order.
To request a return, contact us via the email below with your full name, order number, and reason for return.

3. Conditions for Returns

The returned item must meet the following conditions:
  • Purchased from our website.
  • Returned within 14 days from delivery date.
  • Unused, undamaged, and in original condition.
  • Original packaging with all labels and accessories.
We reserve the right to refuse returns that do not meet these conditions, except for defective goods as required by law.

4. Non-Returnable Items

The following items cannot be returned unless incorrect or defective:
  • Personalized or custom-made items
  • Opened hygiene-related products
  • Digital goods once download/activation has begun

5. Defective or Damaged Products

If the received product is defective, damaged, or not as described, contact us immediately. We may request photos for verification. You may receive:
  • a replacement,
  • a repair (if possible), or
  • a full/partial refund.

6. Shipping Time

Please note that shipping times vary depending on your region. Most orders are processed within 1–3 business days. Estimated delivery time: 7–30 days. International orders or customs delays may extend delivery up to 30 days. This timeframe is normal for international logistics. If your package has not arrived within 30 days, contact us and we will assist you with tracking, locating, or replacing your order.

7. Refund Process

After we receive and inspect your returned goods, we will notify you of the approval or rejection of your refund. If approved:
  • Your refund will be issued to the original payment method.
  • Processing times depend on your bank/payment provider.
  • We may deduct a reduction in value if the product shows signs of unnecessary handling beyond what is necessary to inspect it.

8. Return Shipping Costs

Under EU law (Right of Withdrawal), you are responsible for returning the goods unless defective. We refund your original standard shipping fee (if paid). Express or premium delivery upgrades are not refundable.

9. Exchanges

We do not guarantee direct exchanges. To exchange an item:
  • Return the original item according to this Policy.
  • Place a new order for the desired item.

10. Chargebacks & Disputes

Please contact us before initiating a chargeback. Most issues can be resolved quickly and smoothly.

11. Contact Us

If you have any questions about returns or refunds, contact us: We will respond as soon as possible and help resolve any issues with your order.